Wilson Air Center
  • Chattanooga, TN, USA
  • 10.50
  • Hourly
  • Part Time

POSITION TITLE: Part-Time Airline Ground Handler

DEPARTMENT NAME: Airline Ground Handling

REPORTS TO: General Manager / Station Leader

POSITION SUMMARY:

This position is responsible for providing customer service to all customers, including scheduled or charter services. Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required.

ESSENTIAL FUNCTIONS:

- Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats

- Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements

- Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate

- Ensure FAA and airport regulations are followed

- Enforce safety/security measures and monitors safety sensitive zones

- Assist Customers with special needs, i.e., Customers who need assistance in boarding

- Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas

- Marshal aircraft movement

- Operate heavy, motorized machinery/equipment including, but not limited to tugs, belt loaders, bag carts, etc.

- Other duties as assigned

REQUIREMENTS & QUALIFICATIONS:

- Must be people oriented, highly motivated with a positive and friendly attitude

- Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations

- Ability to read and write English

- Must be well groomed and adhere to company dress code policy

- Work in extreme outdoor conditions

- Ability to work efficiently under time constraints

- Must be at least 18 years of age and possess a valid driver's license

- Must pass a ten (10) year background check and pre-employment drug screen

- Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986

- Able to attend required training

TRAINEE STATUS:

Upon offer of employment, you will remain in trainee status until successful

completion of all practical and written curriculum is completed

EDUCATION:

High School diploma or equivalent

EXPERIENCE:

Minimum one (1) year Customer Service experience or the equivalent in related training and/or experience; Airline industry preferred

KNOWLEDGE:

Basic computer skills; Knowledge of general office equipment

WORK ENVIRONMENT:

Airport environment: indoor and outdoor. Extreme outdoor conditions where extreme temperature ranges may be encountered

PHYSICAL DEMANDS/REQUIREMENTS:

Must be able to push/pull 300 pounds. Must be able to pick up 70 pounds, from the floor to waist level or higher then carry it in front of you with both hands for a distance of up to 25 feet and have the ability to lift that same weight above shoulders on a continuous basis; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position. Ability to wear Personal Protective Equipment (PPE) (High Visibility clothing, Ear protection, safety glasses) when required.

Wilson Air Center
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