Wilson Air Center
  • Charlotte, NC, USA
  • 16.00
  • Hourly
  • Full Time

Medical, Dental, Vision, Life Insurance, Voluntary Life Insurance, and 401K

Job Summary: To ensure customer requests are filled in a timely, accurate, and friendly manner in the standard set forth by Wilson Air Center. A high regard for customer service for the flight crews and passengers of privately owned aircraft must be maintained.

Job Duties

Performs all duties associated with day to day activities of the front counter to include:

  • Acknowledge all pilots or customers upon entering or leaving facility
  • Ensure ramp access security
  • Take fuel and service requests
  • Ensure all requests are completed
  • Close service orders to include payment via credit card, cash, or check
  • Know and understand Wilson Air Center discounts and pricing
  • Procure rental cars, hotel accommodations, and catering for pilots, flight crews, and customers
  • Take customer requests via internet, phone, and airinc
  • Verify information in the FBO Manager system upon arrival or departure
  • Maintain a clean working environment
  • Responsible for courtesy bar including making sure that coffee, tea, and supplies are available at all times
  • Maintain a professional environment including a professional appearance and attitude
  • Will be required to work weekends and holidays.
  • Ability to cover 3rd shift (10pm-6am) when needed for vacations and call outs

Additional duties to include

  • Housekeeping duties
  • Knowledgeable about current local events, restaurants, hotels, and directions

Perform additional duties as requested or specified by location

Physical Demands and Work Environment

Must be able to stand for long periods of time.

Requirements and Qualifications

Must be 18 years of age or older; high school diploma or GED; valid driver's license; pass pre-employment and random drug screens; able to pass extensive 10 year background check. Must be people oriented; highly motivated with positive attitude; adhere to company policy; work effectively under time constraints; must be able to work varied hours including night, weekends, and holidays, must be able to stay late for irregular operations; must be able to stand for [prolonged periods of time; must be able to attend required training; must have computer experience; must have basic math skills to add, subtract, and convert gallons into pounds; must be able to effectively communicate (read, write, speak) in English. A minimum of one (1) year Customer Service experience/training is required. Face to face customer interaction and prior FBO experience preferred.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Wilson Air Center
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